Knowledge is your Best Insurance
Should you be involved in a collision, the following information will assist you when reporting the details of the accident to the police and in your communications with your insurance company.
Stay Calm
Make sure no one is injured. If there are injuries, call for assistance immediately.
Report the Accident Immediately
A police report will assist in filing an accident claim with your insurance company.
Make a Sketch of the Accident Site
A sketch of the site showing the position of all vehicles and people involved will help when reporting details of the accident.
Exchange Information
Get appropriate information (name, address, phone, insurance, etc.) from all parties involved - including witnesses.
Don't Sign a Tow Authorization
Insist that your vehicle be taken to the nearest Toyota Dealer Collision Centre. If your vehicle is model-year 2000 or newer, click here for additional information.
Know your Rights
Contact your insurance company as soon as possible after the accident. Your insurance company may wish to direct you to a body shop they know and trust for a repair estimate.
Make sure your insurance company knows that your expectations as a Toyota owner are that:
- your vehicle has to be restored to its pre-accident condition using genuine Toyota body parts;
- the actual repairs should be carried out by your Alix Toyota dealer body shop (or at least referred by your Toyota dealer to a reputable body shop);
- the technicians that work on your Toyota vehicle should be Toyota trained technicians.
Remember: It is your right to choose who repairs your vehicle.
